About Us Stock-Xpress are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Stock-Xpress
Hibiscus Plc Hudswell Road Leeds LS10 1AG United Kingdom
Phone: 0113 242 4272
Fax: 0113 242 4230
Email: orders@stock-xpress.com
VAT Registration Number: 349 5879 89

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling For our standard 3 day delivery services, the following charges will apply.

ORDER VALUE CHARGE
Less than £30 shipping is £7
up to £125 shipping is £10
then up to £500 shipping is £15
and Over £500 shipping is Free.

It is our policy to despatch orders within 48 hours where possible.
A comprehensive range of alternative carriage and delivery services is available to meet your needs. Please speak with our staff to discuss your particular requirements. Timed, overnight or special deliveries are subject to a special quotation.
Special delivery arrangements are available for Tremcards. Please ask.
Billing in Euro’s is available but a €5.00 handling charge will apply to all orders under €300.00. Hibiscus PLC reserves the right to alter prices contained within this catalogue and on-line on the website, without prior notification.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0113 242 4272 (International +44 0113 242 4272) or fax us on 0113 242 4230 or write to us at Hibiscus Plc Hudswell Road Leeds LS10 1AG United Kingdom

Privacy Policy Stock-Xpress do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL USAGE OF THE HIBISCUS PLC INTERNET WEB SITE (WWW.STOCK-XPRESS.COM). USAGE OF THIS WEB SITE CONSTITUTES IMPLICIT AND UNCONDITIONAL ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS YOU MUST EXIT THE SITE IMMEDIATELY.

Definitions Hibiscus PLC means Hibiscus PLC of Hudswell Road, Leeds, West Yorkshire, LS10 1AG. All information and Content presented on this Web site, unless otherwise indicated, is the property of Hibiscus PLC. The terms “we”, “us” and “our” as may be used elsewhere in this document shall also mean Hibiscus PLC.
User shall mean any individual, party or body accessing this Web site. The terms “you” and “your” shall also mean the user.
Content means any and all materials offered for viewing and/or download from this Web site, including (but not limited to) all text, graphics, software applications, video and audio files and photographs.
Download means the retrieval of any file from this Web site via and/or onto a local computer system.
Virus means an injurious computer program or program amendment that may cause damage to a computerand/or its resident files.

Ownership and Use of Content All content on this Web site is the property of Hibiscus PLC, or of our suppliers and/or business partners, and unless otherwise indicated is protected by United Kingdom and international copyright laws. Copies of Content (eg. print outs of Web pages) may only be made for personal reference use and provided that all copyright, trademark and proprietary notices therein are retained without blemish. The use of Content from this Web site (in whole or in part) for any commercial purpose, or republication or redistribution of same including, without limitation, framing the Content within any other Web site, is expressly prohibited without the prior written consent of Hibiscus PLC.

Trademarks Any proprietary Hibiscus PLC trade marks so designated on this site through use of the TM or ® symbols are, and shall remain, the sole property of Hibiscus PLC. Except when included in any authorized printouts of the Content, any usage of such marks, commercial or otherwise is strictly prohibited without prior written consent.

Security For certain types of communications through this Web site the use of encryption technologies may be required and used for your protection. This may include the issue and use of User ID’s and/or Passwords. You shall be individually responsible to protect any User ID’s and/or Passwords which may from time to time be issued to you against disclosure to unauthorised third parties, and shall indemnify Hibiscus PLC (up to the maximum amount permitted by law) against any damages, financial or otherwise, which may directly or indirectly result from such disclosure. Any attempt to bypass or avoid the use of any required encryption technologies is strictly prohibited. While we provide and employ these technologies, and use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee or warrant that information transmitted through the Internet via this Web site is secure, or that such transmissions will be free from delay, interruption, interception or error.

Disclaimers Except in cases where such limitation of liability is not permitted by law the following shall apply:
a) Although all reasonable efforts have been taken to ensure the accuracy and timeliness of Content on this Web site all such Content is provided on an ‘as is’ basis and no warranty or assurance as to accuracy or timeliness is either given or implied.
b) Users of this Web site, in so doing, specifically agree that Hibiscus PLC shall not be held liable for any direct, indirect or consequential damages of any kind arising from the use of this Web site or the Content herein contained – howsoever such damages may occur and whether financial in nature or resulting from lost or incomplete data or interrupted transactions.
c) Limitation of Liability may differ in respect of particular items of content included on this Web site (as defined in each case).
Any liability accruing to Hibiscus PLC and not covered by the above shall be strictly limited to the actual value of demonstrable damages or to the minimum amount required by law (whichever is the lesser).

Hyperlinks As a convenience to users, links may be provided to, or permitted from, other third party Web sites. Such links, unless expressly indicated, do not imply any affiliation between Hibiscus PLC and the owner of the third party site, nor constitute any endorsement of such third party sites. We are not responsible or liable for the accuracy or completeness of the content on any such third party sites. We may cancel any link at any time and will remove any link from this Web site upon request from the owner of the linked site.

Products and Services Not all of the products or services described on this Web site may be available in all geographic areas of the world. Furthermore, you may or may not be eligible for certain of the described products or services (eg. software updates) and we reserve the sole right to determine the eligibility of any user for any product or service. The pages relating to each product or service may provide additional information on the availability of those products or services and/or terms governing eligibility.

Changes The Content on this Web site is subject to change or amendment by Hibiscus PLC at any time without prior notice. Such changes may include superseding these terms and conditions and/or any other specific notices. Continuing use of this Web site constitutes your acceptance of any such changes to terms and conditions as may be made from time to time (it is your responsibility to be aware of such changes by revisiting this Web page).

Availability No warranty or assurance is either given or implied that this Web site shall always be available for access. The site may from time to time be closed to access whilst being updated and may be withdrawn at any time without prior notice.

Downloads Any and all materials which may from time to time be offered for download from this Web site are first tested to be free of viral infection using regularly maintained commercial anti-virus software (details available upon request). However, having taken reasonable precautions, Hibiscus PLC accept no liability for damages caused by viruses which may escape detection by our anti-viral software or which may have been added by the intercession of unauthorised individuals bypassing our security procedures (“hackers”) subsequent to placement upon this site. It is the responsibility of the user to ensure that any files downloaded from this site are free of viral infection before use.

Submission of Information All information, other than personal information subject to Hibiscus PLC's internal privacy policies and/or the provisions of the Data Protection Act 1998, which may from time to time be submitted to Hibiscus PLC through this Web site or any related Hibiscus PLC Web site shall become the property of Hibiscus PLC. We shall thereafter be free to use, without let or hindrance, any ideas, concepts, know-how or techniques that may be submitted to us by communication through this Web site (except where such submission is itself in breach of copyright) to improve our products and/or services. We shall not be subject to any obligations of confidentiality, or limitations of usage, regarding any submitted information except where specifically agreed in advance with the contributor in writing, or as required by law.

Governing Law These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the United Kingdom of Great Britain and Northern Ireland and/or the European Community.

Environmental Policy As a leading UK based manufacturer of a range of products and services directly related to the international labelling, transportation and documentation of hazardous substances our company recognises the importance of environmental considerations. We will take these considerations into account at all stages of business planning, development, production and marketing whilst continuing to produce high quality products to our customer’s specification and satisfaction.
Through the development of our formal Environmental Management System (EMS), we are committed to the prevention of pollution and the pursuance of good environmental performance using measured continual improvement programmes.
We will comply with all environmental legislation, regulations and other requirements relevant to our business.
We will set and regularly review objectives and targets for our highest rated significant environmental aspects. In particular the following objectives will be pursued as far as is reasonably practicable:

Conservation of energy.
Conservation of natural resources used in our manufacturing and despatch operations, particularly in the use of packaging.
Minimisation of waste in production and packaging.
Safe storage and disposal of waste to meet “Duty of Care” requirements.
Reduction of solvents in the workplace and associated emissions to atmosphere.
The responsible development, operation and maintenance of plant and associated processes to reflect the principles above.